Privacy Statement

Introduction

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Statement describes policies and practices of Sigma Homes Group (Sigma Homes) regarding its collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Statement as we undertake new personal data practices or adopt new privacy policies.

Data Protection Compliance Manager

Sigma Homes is headquartered in Horsham, England. The group consists of Sigma Homes Limited (Companies House registration number 08031459) and all its subsidiary companies. We are registered with the Information Commissioner's Office under registration number ZA452026.

We are not required by law to appoint a DPO. To facilitate any data privacy related queries, we have appointed a Data Protection Compliance Manager for you to contact if you have any questions or concerns about our personal data policies or practices. Our Data Protection Compliance Manager’s contact information is as follows:

Sigma Homes Ltd

44-46 Springfield Road

Horsham, West Sussex

RH12 2PD

Tel: 0203 019 0741

Email: privacy@sigmahomesgroup.co.uk

If you are concerned about an alleged breach of privacy law or any other regulation by us, please contact our Data Protection Compliance Manager who will ensure that your complaint is investigated.

If you are not satisfied with our handling of your queries on data protection, you can call the ICO on 0303 123 1113

How we collect and use (process) your personal information?

Home buyers:

We collect personal information about our customers which may include:

· Contact details – Name, email ID, telephone number, mobile number, address

· Identity details – These include previous name, maiden name, previous addresses, photograph, date and place of birth, nationality, copies of driving licence, passport and other identity documents

· Any other information that you may provide/ be required to provide to comply with the regulatory and statutory requirements and to provide you with our services.

We use the information

- To reserve the properties

- To enter into a contract for sale with you

- To provide you with any after sales services e.g. repairs

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

Visitors to our website:

When you visit our website, we use third-party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website, their preferences and interests. The information is only processed in a way which does not identify anyone.

When you complete a contact form on our website or use the email for enquiries, we will use the information provided by you only for providing you with an appropriate response.

Cookies

What Is A Cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site - for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

What to do if you don't want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

Cookie Settings

If you don't want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org,which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Note: This website does work without cookies, but you could lose some features and functionality if you choose to disable cookies. By continuing to use this site you are agreeing to the terms of this policy and our use of cookies.

1. Performance Cookies

Cookie Name What does it do? Provider
_utma This cookie helps us determine the number of unique visitors to our website. Google Analytics
_utmb We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session. Google Analytics
_utmc Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website. Google Analytics
_utmz This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link). Google Analytics

Further reading

BBC cookie Information - Our thanks and credit to the BBC for providing a significant amount of this information about cookies

Aboutcookies.org

Wikipedia

When and how we share information with others?

Your information may be shared with Estate Agents who sell the properties for us.

We also share your contact information with our sub-contractors like electricians, plumbers, gardeners, joiners etc. to provide you with after sales support, rectify snagging issues or for additional work required on the properties you purchased from us.

Your information will also be available to our IT support providers, cloud services providers and online software providers we use to record and save your information. We always ensure that we work with companies who have well established data protection practises.

Data subject rights

This Privacy Statement is intended to provide you with information about what personal data Sigma Homes collects about you and how it is used. If you have any questions, please contact us at privacy@sigmahomesgroup.co.uk.

If you wish to confirm that Sigma Homes is processing your personal data, or to have access to the personal data we may have about you, please contact us at privacy@sigmahomesgroup.co.uk.

You have a right to request correction of inaccurate information, deletion of information, and to instruct us to stop processing your information. We are obliged to honour such requests as per the regulatory requirements. If you'd like more information or would like to make such a request, please contact us at privacy@sigmahomesgroup.co.uk.

Security of your information

To help protect the privacy of data and personally identifiable information you provide to us, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We restrict access to your personal data to those employees and affiliates who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

We also get our systems independently assessed to ensure that we have good security measures in place.

Data storage and retention

Your personal data is stored by Sigma Homes on reputed cloud service providers (like Dropbox) if in electronic format and in secured locations if it’s in paper copies or other media. We retain data for the duration of the customer’s business relationship with us and as per the regulatory data retention requirements. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at privacy@sigmahomesgroup.co.uk.